OEM ORDER MANAGEMENT SPECIALIST

Responsibilities

JOB PURPOSE/MISSION/SUMMARY:

Manages Order to Cash activities specific to order life cycle management from customer account creation until order delivery and drives timely resolution of any roadblocks or issues preventing Lexmark from meeting customer requirements.

Collaborates with cross‑functional partners within the Supply Chain network to ensure customer satisfaction by providing timely and proactive order status reporting, driving effective and efficient issue resolution on orders (including credit holds, customer claims and returns) while adhering to Lexmark rules, audit requirements and international regulations for each country.

Communicates regularly with internal and external stakeholders through several channels during the course of the order life cycle management.

Key Roles & Responsibilities / Key Job Functions

• Order Management
• Logistics/Supply Chain
• Customer Management and...