Offer Quality Manager

MISSION The primary responsibility of this role is to lead the Quality and Customer Satisfaction of Switch Gear – Final Distribution offers (MCB, RCCB, Auxiliaries, Isolators) for International Regions. ROLES AND RESPONSIBILITIES · Collect and analyse all the field failure data relative to the range quality on a worldwide scope, with a specific focus on customer experience. · Perform Root cause analysis along with Design and Manufacturing team with right RCA tools. · Lead the Root cause analysis end to end managing with Stake holders. · Responsible for quick resolution of all critical issues from customers with Agile mindset. · Define the Offer Quality Performance targets and manage the execution of the improvement plan in coordination with different manufacturing Plants and Partners. · Review Offer performance and manage the performance gaps with Manufacturing plants. · Guarantee Customer Satisfaction, quality and efficiency of Offer evolution actions, challenging on the quality of de...