Job Description
MISSION
The primary responsibility of this role is to lead the Quality and Customer Satisfaction of Switch Gear - Final Distribution offers (MCB, RCCB, Auxiliaries, Isolators) for International Regions.
ROLES AND RESPONSIBILITIES
• Collect and analyse all the field failure data relative to the range quality on a worldwide scope, with a specific focus on customer experience.
• Perform Root cause analysis along with Design and Manufacturing team with right RCA tools.
• Lead the Root cause analysis end to end managing with Stake holders.
• Responsible for quick resolution of all critical issues from customers with Agile mindset.
• Define the Offer Quality Performance targets and manage the execution of the improvement plan in coordination with different manufacturing Plants and Partners.
• Review Offer performance and manage the performance gaps with Manufacturing plants.
• Guarantee Customer Satisfaction, qu...
The primary responsibility of this role is to lead the Quality and Customer Satisfaction of Switch Gear - Final Distribution offers (MCB, RCCB, Auxiliaries, Isolators) for International Regions.
ROLES AND RESPONSIBILITIES
• Collect and analyse all the field failure data relative to the range quality on a worldwide scope, with a specific focus on customer experience.
• Perform Root cause analysis along with Design and Manufacturing team with right RCA tools.
• Lead the Root cause analysis end to end managing with Stake holders.
• Responsible for quick resolution of all critical issues from customers with Agile mindset.
• Define the Offer Quality Performance targets and manage the execution of the improvement plan in coordination with different manufacturing Plants and Partners.
• Review Offer performance and manage the performance gaps with Manufacturing plants.
• Guarantee Customer Satisfaction, qu...
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