Office Admin

About Life Game & IM30

IM30 is a global gaming company on a mission to make time more interesting. Founded in 2015 by a group of passionate gamers, we've grown into an international team behind popular strategy titles like Last Shelter: Survival and Rise of Empires .

As we continue to expand globally, Singapore is becoming our new international headquarters. At IM30, we value action over talk, openness over hierarchy, and speed over perfection.

Role Overview

We're looking for a Office Admin & Operation Specialist who can handle the operations for various aspects of the company that includes the payment and generate office operations.

Key Responsibilities

• Monitor chargeback and refund requests daily through the Payment Service Provider ( PSP ) system.
• Prepare and submit the necessary documentation to respond to chargeback requests in a timely manner.
• Maintain accurate records of dispute cases within each PSP system and provide regular reports on findings.
• Identify discrepancies in chargeback reports in coordination with the Finance team.
• Provide timely updates on the status of chargeback cases to Finance.
• Be the first point of contact for internal ops requests; triage and resolve within agreed SLAs.
• Coordinate logistics for meetings, travel, events, couriers, and basic office facilities (if hybrid/onsite).
• Track assets (laptops, accessories); oversee device handover/return.

Qualifications & Requirements

• Experience: 1–3 years in operations, office admin, finance ops, or HR coordination at a startup/SME.
• Strong working knowledge of spreadsheets (Google Sheets/Excel: lookups, pivots, basic formulas).
• Communication: Strong cross-functional collaboration skills; can work across business and tech teams.
• Language: English required, Mandarin a plus (for internal communication with Chinese-speaking teams).
• Organized, process‑oriented, and comfortable improving ambiguous workflows.