Job Description
Provide support to the operations, sales, and shipping departments by handling administrative tasks, coordinating communications internally and with customers, preparing documents, and ensuring office functions run smoothly.
Assist with scheduling, documentation, customer inquiries, and ensuring that quotes, orders, and shipping information are accurate and processed on time.
Key Responsibilities Customer Communications Answer phone calls, emails, and in‑person inquiries from customers; provide information about services, pricing, shipment status, packing/crating options, delivery times, and other relevant details.
Sales / Quote Preparation Prepare estimates/quotes for packaging, crating, and shipping based on specs provided by customers; coordinate with production/engineering to determine material & labor costs; follow up with customers for adjustments or approvals.
Order Processing Enter customer orders into the system, confirm pro...
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