Office Coordinator

As the first point of contact for customers, employees, visitors, vendors and other stakeholders for Capitol Bank, the Office Coordinator delivers a welcoming and efficient experience both in person and over the phone. This role manages incoming calls, assists with basic customer inquiries, performs reception duties while delivering exceptional customer service. The Office Coordinator ensures smooth lobby and facility operations by maintaining coverage, engaging with customers and supporting daily branch flow. In addition, this position handles essential administrative functions such as sorting mail, maintaining supply inventory across 3 branches, sending correspondence and scheduling meetings. Through strong service, organization, and communication the Office Coordinator contributes to a positive, well-supported environment for customers and employees.