Job Description
Job Title
Office Supervisor
Job Description
As an Office Supervisor, you will be responsible for opening the office, leading day-to-day operations, and ensuring returns are captured, quality-checked, and routed to our virtual network as needed. You will be the onsite face of the brand and a key link to regional leadership during peak season and beyond.
Responsibilities
+ Run daily office operations including opening/closing, staffing, scheduling, client flow, and store readiness.
+ Ensure a clean, welcoming, and professional environment that drives client satisfaction and repeat business.
+ Lead and coach the team by supervising Tax Preparers and office staff, coordinating onboarding and training with Regional Ops leadership, and upholding company procedures.
+ Act as the primary in-office escalation point for client service and issue resolution, maintaining exceptional service standards and quick resolution of concerns.
+ Reinfo...
Office Supervisor
Job Description
As an Office Supervisor, you will be responsible for opening the office, leading day-to-day operations, and ensuring returns are captured, quality-checked, and routed to our virtual network as needed. You will be the onsite face of the brand and a key link to regional leadership during peak season and beyond.
Responsibilities
+ Run daily office operations including opening/closing, staffing, scheduling, client flow, and store readiness.
+ Ensure a clean, welcoming, and professional environment that drives client satisfaction and repeat business.
+ Lead and coach the team by supervising Tax Preparers and office staff, coordinating onboarding and training with Regional Ops leadership, and upholding company procedures.
+ Act as the primary in-office escalation point for client service and issue resolution, maintaining exceptional service standards and quick resolution of concerns.
+ Reinfo...
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