OFFICE SUPERVISOR

Job Title

Office Supervisor

Job Description

As an Office Supervisor, you will be responsible for opening the office, leading day-to-day operations, and ensuring returns are captured, quality-checked, and routed to our virtual network as needed. You will be the onsite face of the brand and a key link to regional leadership during peak season and beyond.

Responsibilities

• Run daily office operations including opening/closing, staffing, scheduling, client flow, and store readiness.
• Ensure a clean, welcoming, and professional environment that drives client satisfaction and repeat business.
• Lead and coach the team by supervising Tax Preparers and office staff, coordinating onboarding and training with Regional Ops leadership, and upholding company procedures.
• Act as the primary in-office escalation point for client service and issue resolution, maintai...