Job Description

JOB SUMMARY:

Performs a wide variety of VIP Service functions relative to our Northern California Bus Program, ensuring a fun-filled, entertaining and exciting environment for our guests where the flawless delivery and execution of exemplary service is paramount. Provides complimentaries based on approved guidelines, and superior guest service

KEY JOB FUNCTIONS:

  • Assists with planning and hosting the bus trips for guests attending property events, functions and promotions.

  • Answers phones in the office.

  • Makes hotel, restaurant, show, and cruise reservations in a “Fast and Flawless” manner for our VIP guests, as well as certain direct marketing segments.

  • Makes all trip manifests.

  • Makes all tip seating charts.

  • Packs all VIP Bus trips.

  • Redeems VIP Bus trips.

  • Cleans up VIP Bus trips.

  • Telemarketing our VIP Bus program to build the trips up.

  • Upon arrival at property ensures reservations, trips and comps are in order; hands guests off to property host for ensuring continued excellent guest experience for remainder of event/visit.

  • Supports all N. Nevada promotional events by ensuring added attendance and participation through the bus program services.

  • Utilizes all on-line computer systems for: making reservations, adding guests to event attendance lists, combining the limits lists for each trip for group history reports.

  • Uses computer tracking and information for regular reports and analyses of theoretical win-loss revenue, and for productivity and guest participation levels. Provides information to Senior Coordinators and Manager.

  • Communicates guest information to the receiving Hosts and property management to maintain consistency and alleviate potential problems.

  • Maintains security and confidentiality of files, records, and lists.

  • Maintains exceptionally high standard of courtesy, professionalism and discretion in communication to or about preferred players, their arrangements, and finances.

  • Provides superior guest service using FOCUS skills, Spotlight behaviors and personalized service.

    • EDUCATION and/or EXPERIENCE: 

  • High School Diploma or equivalent

  • College preferred or comparable experience in Marketing, Casino Marketing, and/or resort sales/guest service

  • At least 6 months of Hotel or Gaming Events/Promotions experience preferred

    • QUALIFICATIONS:

  • Literacy and fluency in English

  • Excellent communication skills

  • Ability to deal effectively with guests in a variety of situations

  • Computer literacy for reporting and analyses

  • Ability to maintain a professional demeanor in stressful situations

  • Ability to handle difficult guests/situations with tact and diplomacy

  • Superior guest service skills

  • Flexibility with scheduling

  • Ability to maintain strictest confidence regarding all information concerning Caesars Entertainment

  • Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business

  • Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. 

  • Adheres to all regulatory, company and department policies and procedures

    • PHYSICAL, MENTAL and ENVIRONMENTAL DEMANDS:

  • Must be able to sit or stand for long periods of time (4 hours).

  • Visual and auditory range must include immediate environment.

  • Must have the manual dexterity to operate a computer and other necessary office equipment. 

  • Must have the ability to push, pull, reach, bend, twist, stoop, and kneel

  • Must have mobility to navigate between the two properties

  • Ability to grasp, finger dexterity, use repetitive hand motion

    • Positions that have contact with the public require the ability to work in a noisy
    environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.

    Disclaimer
    This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (. emergencies, changes in personnel, workload, rush jobs or technical developments).

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