Office User Support

This is a high-skill product support role focused on assisting office and operational users. You will become an expert in the product and help users resolve functional issues (not technical troubleshooting).

Key Responsibilities

• Support front-office and back-office users.
  

• Assist maintenance and building security personnel.
  

• Resolve product usage issues and questions.
  

• Escalate complex issues to US Support and Engineering teams.
  

• Handle Spanish-language support calls routed from the US.
  

• Document issues and resolutions accurately.
  

Requirements

Requirements

• Business-level English (spoken and written).
  

• Strong communication and problem-solving skills.
  

• Ability to learn complex products thoroug...