Job Description
Job Title: Offshore Service Delivery Manager
Location: Remote (India)
Working Hours: 6.30 PM IST to 3.30 AM IST
Experience Required: 15+ years in IT Service Delivery, with people and portfolio management experience
About the Rol
e We are seeking a proactive and experienced Offshore Service Delivery Manage r to lead the delivery of IT services to global clients. This role requires strong people leadership skills combined with the ability to manage a portfolio of client engagements or service lines. You will be responsible for ensuring high-quality service delivery, managing offshore resources, and driving customer satisfaction while contributing to strategic growth and operational excellence
.
Key Responsibilities Service Delivery Manageme nt Ensure consistent, high-quality delivery of services in accordance with SLAs and KPIs.
Serve as the primary offshore point of contact for service escalations, performance reviews, and continuous improvement. ...
Location: Remote (India)
Working Hours: 6.30 PM IST to 3.30 AM IST
Experience Required: 15+ years in IT Service Delivery, with people and portfolio management experience
About the Rol
e We are seeking a proactive and experienced Offshore Service Delivery Manage r to lead the delivery of IT services to global clients. This role requires strong people leadership skills combined with the ability to manage a portfolio of client engagements or service lines. You will be responsible for ensuring high-quality service delivery, managing offshore resources, and driving customer satisfaction while contributing to strategic growth and operational excellence
.
Key Responsibilities Service Delivery Manageme nt Ensure consistent, high-quality delivery of services in accordance with SLAs and KPIs.
Serve as the primary offshore point of contact for service escalations, performance reviews, and continuous improvement. ...
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