Offshore Service Delivery Manager

Job Title: Offshore Service Delivery Manager

Location: Remote (India)

Working Hours: 6.30PM IST to 3.30AM IST

Experience Required: 15+ years in IT Service Delivery, with people and portfolio management experience

About the Rol

eWe are seeking a proactive and experienced Offshore Service Delivery Manager to lead the delivery of IT services to global clients. This role requires strong people leadership skills combined with the ability to manage a portfolio of client engagements or service lines. You will be responsible for ensuring high-quality service delivery, managing offshore resources, and driving customer satisfaction while contributing to strategic growth and operational excellence

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Key Responsibilities

• Service Delivery Management
• Ensure consistent, high-quality delivery of services in accordance with SLAs and KPIs.<...