Job Description
Job Title: Offshore Service Delivery Manager
Location: Remote (India)
Working Hours: 6.30PM IST to 3.30AM IST
Experience Required: 15+ years in IT Service Delivery, with people and portfolio management experience
About the Rol
eWe are seeking a proactive and experienced Offshore Service Delivery Manager to lead the delivery of IT services to global clients. This role requires strong people leadership skills combined with the ability to manage a portfolio of client engagements or service lines. You will be responsible for ensuring high-quality service delivery, managing offshore resources, and driving customer satisfaction while contributing to strategic growth and operational excellence
.
Key Responsibilities
- Service Delivery Management
- Ensure consistent, high-quality delivery of services in accordance with SLAs and KPIs.
- Serve as the primary offshore point of contact for service escalations, performanc...
Location: Remote (India)
Working Hours: 6.30PM IST to 3.30AM IST
Experience Required: 15+ years in IT Service Delivery, with people and portfolio management experience
About the Rol
eWe are seeking a proactive and experienced Offshore Service Delivery Manager to lead the delivery of IT services to global clients. This role requires strong people leadership skills combined with the ability to manage a portfolio of client engagements or service lines. You will be responsible for ensuring high-quality service delivery, managing offshore resources, and driving customer satisfaction while contributing to strategic growth and operational excellence
.
Key Responsibilities
- Service Delivery Management
- Ensure consistent, high-quality delivery of services in accordance with SLAs and KPIs.
- Serve as the primary offshore point of contact for service escalations, performanc...
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