Job Description

A leading employee benefits company in Madrid is seeking a Client Journey Specialist to ensure an outstanding customer experience across all touchpoints. Responsibilities include mapping and optimizing customer journeys, analyzing feedback and data for actionable insights, and coordinating initiatives with various teams to enhance customer engagement. The ideal candidate has a minimum of 3 years in customer experience roles, is fluent in Spanish and English, and is proficient in CRM platforms like Salesforce. Join this innovative and multicultural team to make a real impact on millions of lives.
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