On-Site Airline Support Specialist (12 Month Fixed-Term)

Summary/Objective  The On-site Airline Support Specialist will support our airline client, located onsite at the client’s office.

The On-site Airline Support Specialist is the primary point of contact for both the client and vendor regarding API’s operations.

In this role, the On-site Airline Support Specialist processes reservations and cancellations, maintains and cultivates successful relationships with our airline partner as well as our suppliers, and sometimes directly with the crew.

Maintaining a strong focus on providing the best customer service at all times. This includes internal collaboration within the airline and API, as well as communication with external parties to ensure that operational challenges are resolved promptly and seamlessly.

The initial steps will require manual detail proficiency:  Transmitting monthly schedules to the hotels and ground transportation suppliers  Update and transmit d...