On-Site Lead

On-Site Lead Department: Facilities Management Reports To: Senior Site Manager Salary grade: DOE FLSA Status: Full Time / Exempt / Salary Location: Austin, TX Description As an On-Site Lead, you'll be pivotal in providing exceptional service and support to a large fleet of print and scan solutions. Gathering and analyzing data to meet client needs. Collaborating closely with the client, you'll provide support of ongoing and new projects, utilizing your expertise in print and scan solutions. Your role extends to working with internal and external partners, overseeing installations, and providing operator training, all while maintaining exceptional communication and technical skills in a fast-paced environment. Responsibilities Monitor incoming customer help desk tickets and delegate to appropriate team members. Manage toner and parts delivery to onsite storage and technicians. Work closely with courier to ensure daily deliveries occur in a timely manner. Manage all customer requests for...