On-site Support Analyst

On‑site Support Analyst

Scope: Full‑time | On site | Office: Bogotá / Colombia

We are thrilled to announce an opportunity to join our team as On‑site Support Analyst . As a part of a fast‑paced, dynamic team, you will provide outstanding technical support and contribute to the smooth operation of our systems. This role offers an exciting opportunity to work in a company that values career growth, personal development, and teamwork, and help deliver top‑tier customer service.

Key Responsibilities

• Provide timely and high‑quality technical support to internal users, resolving hardware, software, and system‑related issues.
• Manage incoming support requests, prioritize tasks, and follow up to ensure timely resolution of issues.
• Diagnose and fix issues related to operating systems, hardware devices, network connectivity, and software applications.
• Respond to helpdesk tickets via email, phone, or chat, offeri...