Job Description

Overview

  • The Onboarding Analyst will be responsible for onboarding new clients, making them ready to use the platform, and supporting them during their first weeks as a user.

    • Qualifications

    Job Requirements:

  • Min 2 years of work experience in onboarding, customer success, or a similar role, preferably in a reputable and international SaaS company or startup.
  • Strong communication skills in Mandarin and English - You can communicate very well on the phone and in writing, with internal and external stakeholders.
  • Willing to work on rotating shifts (including weekends)

    • Responsibilities

    (May perform other duties as requested that may not be specifically addressed in this document)

    Responsibilities and Accountabilities

    ● Onboard customers from the moment they sign-up until their first transaction. Help them go
    through sign up, account verification, account...

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