Onboarding / Client Support Supervisor

About the job Onboarding / Client Support Supervisor

Client Support Team Lead / Client Relations Manager

Role Overview

We are seeking an experienced Client Support Team Lead to manage and support key client relationships, with a primary focus on client/property owner support rather than end-customer support. This role involves leading a team of communication or guest relations agents, ensuring service excellence, operational efficiency, and adherence to brand standards.

Key Responsibilities

• Serve as the main point of contact for assigned clients
• Build and maintain strong, long-term client relationships
• Handle and resolve client escalations in a professional and timely manner
• Supervise, train, coach, and motivate a team of communication or guest relations agents
• Ensure team adherence to brand tone, service standards, and operational workflows
• Monitor individual and team performa...