Onboarding Officer

Job Summary

The Onboarding Officer is responsible for facilitating and managing the digital onboarding process for DEIG products, ensuring seamless and efficient experience for new users. This role involves verifying applications, maintaining accurate customer accounts, providing customer support, and ensuring compliance with relevant regulations.

Responsibilities

• Reviews and validates processed KYC documents either in manual form or in digital onboarding applications and dispositions of DEIG products to ensure accuracy of information and compliance to regulatory requirements and standards.
• Performs merchant maintenance, termination, and reactivation of the DEIG products and services.
• Proactively monitors customer onboarding accounts and analyzes approval/rejection trends to identify potential process improvements.
• Promptly identifies and reports suspicious activities and instances of fake IDs, creating detailed and ...