Onboarding Specialist

In this role, you will guide clients through our structured onboarding process, ensuring they adopt INNERGY effectively and achieve measurable business value early in their journey. 

Key Responsibilities: 

• Client Onboarding: Manage the onboarding process for new clients by setting clear expectations, defining milestones, and tracking progress against onboarding goals. 
• Education & Enablement: Support client education by integrating learning opportunities into onboarding and collaborating with the Content Creation team to prioritize and request the training resources clients need most. 
• Process Monitoring: Use data and progress tracking to monitor client health during onboarding, identifying and addressing potential challenges early. 
• Client Motivation: Keep clients engaged and motivated throughout onboarding, encouraging adoption of INNERGY processes an...