Job Description
Company Description
As a global leader in memory and storage solutions, the client serves a diverse customer base, including individual users, businesses, and IT professionals. With a reputation for high-performance products and exceptional service, the company faced growing pressure to scale its customer support operations efficiently while maintaining quality and responsiveness.
Heavy reliance on live agents for routine inquiries, driving up operational costs and response times.
Inconsistent support experiences across different channels, impacting customer satisfaction.
Increasing demand for fast, personalized support as customer expectations evolved.
Traditional support channels like voice and email struggled to keep pace with rising inquiry volumes. To sustain high service standards while optimizing costs, the company sought an intelligent solution that could enable seamless self-service, enhance efficiency, and ensure complex issues were swiftly escalated to live ag...
As a global leader in memory and storage solutions, the client serves a diverse customer base, including individual users, businesses, and IT professionals. With a reputation for high-performance products and exceptional service, the company faced growing pressure to scale its customer support operations efficiently while maintaining quality and responsiveness.
Heavy reliance on live agents for routine inquiries, driving up operational costs and response times.
Inconsistent support experiences across different channels, impacting customer satisfaction.
Increasing demand for fast, personalized support as customer expectations evolved.
Traditional support channels like voice and email struggled to keep pace with rising inquiry volumes. To sustain high service standards while optimizing costs, the company sought an intelligent solution that could enable seamless self-service, enhance efficiency, and ensure complex issues were swiftly escalated to live ag...
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