Onboarding Specialist

Description

Key Responsibilities Customer Onboarding & Enablement

• Lead end-to-end onboarding for new Command customers, including account setup, driver and truck configuration, and seat assignment.
• Conduct live walkthroughs and training sessions to ensure customers understand platform capabilities and best practices.
• Validate customer readiness before go-live, ensuring all configurations are correctly set.

Customer Support & Relationship Management

• Serve as the primary point of contact for Command customers post-onboarding.
• Proactively monitor account health and usage to ensure feature adoption.
• Address customer concerns, identify root causes, and provide accurate resolutions in a timely manner.
• Build trusted relationships with fleet owners, dispatchers, and operations teams.

Platform Expertise & Troubleshooting

• Maintain deep product knowledge ...