Onboarding Specialist- Mid Market Success

We’re looking for Onboarding Specialists on the Client Success team, who are responsible for guiding our new clients in their use of the Cvent platform. As an Onboarding Specialist, you will join our dynamic, close-knit Client Services department and gain best-in-class customer service experience. This is a great opportunity to build a career at a company that is transforming its industry. 
Onboarding Specialists serve as our clients’ first and primary point of contact. In this role, you will be responsible for making a strong first impression on our clients during the first weeks and months of their onboarding journey and exercising an expert-level of product knowledge to ensure our clients are able to realize the full benefits of Cvent’s software. Onboarding Specialists spend 75 percent of the day assisting clients on the phone and/or via email, in addition to other special products and daily activities.
The ideal candidate should be extremely mot...