As an Onboarding Specialist, you are responsible for delivering a smooth, accurate, and timely onboarding experience for new customers. You serve as the first operational touchpoint after a customer signs, ensuring systems are configured correctly, projects are set up efficiently, and expectations are clearly aligned from day one.

Your work sets the foundation for long-term customer success. By owning onboarding workflows, coordinating kick-off calls, and managing early account changes, you ensure customers feel confident, supported, and ready to move forward with CI Web Group.

Success in this role is measured by onboarding efficiency, setup accuracy, internal handoff quality, and early customer satisfaction.