Job Description
Location: Mexico, Brazil, or Argentina (Remote or Hybrid)
Industry: Fintech / Payments / Crypto
Culture: Process-driven, data-focused, automation-first
Role Summary
We are seeking a hands-on, forward-thinking Onboarding Team Lead to manage and scale the client onboarding function across LATAM. This role requires both operational rigor and innovation, with a strong focus on automation, data, and compliance. The ideal candidate brings a clear vision for how to optimize and automate onboarding workflows using AI and modern tooling.
Key Responsibilities
Lead, develop, and support a high-performing onboarding team across the region.
Own and manage team KPIs, SLAs, and quality control metrics.
Oversee complex client onboarding processes and escalations.
Identify inefficiencies and implement end-to-end process improvements.
Design and drive AI-based automation strategies across onboarding operations.
Collaborate with Compliance, Product, and Engineering to de...
Industry: Fintech / Payments / Crypto
Culture: Process-driven, data-focused, automation-first
Role Summary
We are seeking a hands-on, forward-thinking Onboarding Team Lead to manage and scale the client onboarding function across LATAM. This role requires both operational rigor and innovation, with a strong focus on automation, data, and compliance. The ideal candidate brings a clear vision for how to optimize and automate onboarding workflows using AI and modern tooling.
Key Responsibilities
Lead, develop, and support a high-performing onboarding team across the region.
Own and manage team KPIs, SLAs, and quality control metrics.
Oversee complex client onboarding processes and escalations.
Identify inefficiencies and implement end-to-end process improvements.
Design and drive AI-based automation strategies across onboarding operations.
Collaborate with Compliance, Product, and Engineering to de...
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