Onboarding Team Lead

Location: Mexico, Brazil, or Argentina (Remote or Hybrid) Industry: Fintech / Payments / Crypto Culture: Process-driven, data-focused, automation-first Role Summary We are seeking a hands-on, forward-thinking Onboarding Team Lead to manage and scale the client onboarding function across LATAM. This role requires both operational rigor and innovation, with a strong focus on automation, data, and compliance. The ideal candidate brings a clear vision for how to optimize and automate onboarding workflows using AI and modern tooling . Key Responsibilities Lead, develop, and support a high-performing onboarding team across the region. Own and manage team KPIs, SLAs, and quality control metrics. Oversee complex client onboarding processes and escalations. Identify inefficiencies and implement end-to-end process improvements. Design and drive AI-based automation strategies across onboarding operations. Collaborate with Compliance, Product, and Engineering to deliver scalable and compliant onbo...