One Touch Agent | Front Office Communications

Deliver exceptional service from pre-arrival to post-stay, responding to guest requests promptly, courteously, and professionally to ensure a seamless experience throughout

Manage guest accounts accurately using Opera PMS, including billing, cashiering, and reservations, while maintaining strong attention to detail

Act as the communication hub between guests and hotel departments, handling calls, messages, and wake-up requests efficiently and in line with brand standards

Support daily front desk operations including VIP arrivals, group check-ins, courtesy calls, and shift handovers, ensuring all procedures are followed

Promote hotel services and amenities through confident upselling and sound product knowledge to enhance the guest experience and drive revenue

Contribute to guest satisfaction goals, including TrustYou initiatives, and assist with ad hoc tasks as directed b...