Job Description

We are hiring an Online & Offline Community Manager to build actively, engage, and nurture communities while driving brand loyalty. This role requires a people-focused professional to strengthen relationships and provide valuable insights.


Key Responsibilities:

  • Oversee community engagement on social media, forums, and other platforms
  • Respond to community questions, messages, and interactions on time
  • Maintain a positive community environment and enforce guidelines
  • Plan and deliver engagement campaigns, events, and initiatives
  • Coordinate with marketing and support teams for messaging consistency
  • Analyze community feedback, sentiment, and engagement metrics
  • Act as a community advocate and provide insights to internal teams


Requirements

  • Bachelor’s degree in Marketing, Communications, or similar field
  • 2–5 years of experience in community management, social engagement, or customer-facing roles
  • Excellent communication and interpersonal skills
  • Experience managing online engagement platforms and tools
  • Professional approach to handling feedback and conflicts
  • Strong organizational and relationship-building abilities

Benefits

  • Performance-based incentives
  • Learning and professional development opportunities
  • Career growth and advancement



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