Onsite Deskside Technician

We’re hiring an Experienced IT Support Technician (2nd Line / Desk Side Support) based at our client’s site. We’re looking for a proactive, hands‑on professional with solid networking and infrastructure support skills who can provide top‑notch customer service, resolve tickets efficiently, and deliver smart hands support for on‑site and remote issues.

• Respond to IT related requests and incident calls in Service‑Now.
• Create and track Tech Hub visit tickets, incidents, and IMAC tickets accurately and in a timely manner.
• PC (Desktops/Laptops) – hardware and software troubleshooting.
• Diagnose and resolve printer hardware/software and other peripheral device failures.
• Resolve Microsoft operating system issues (Windows XP through Windows 10/11).
• Utilize networking knowledge for troubleshooting.
• Support Microsoft Office applications (up to Office 365).
• Ba...