Onsite Deskside Technician

We're hiring Join our team as an Experienced IT Support Technician (2nd Line / Desk Side Support) based at our client's site.

We're looking for a proactive, hands-on professional with solid networking and infrastructure support skills who can provide top-notch customer service, resolve tickets efficiently, and deliver smart hands support for on-site and remote issues.

Key areas of responsibility

• Respond to IT related Requests and Incident calls in Service Now
• Correctly create Tech Hub visit tickets, track incidents and IMAC tickets in a timely and accurately manner in Service Now
• PC (Desktops/Laptops) - Hardware and Software Troubleshooting
• Portable devices - IPhone, IPad, Windows Tablet.
• Diagnose printer hardware and software, and other peripheral device failures and implement solutions
• Ability to resolve Microsoft operating system issues and errors (from Windows XP up to Windows 10/...