Onsite Desktop Support Engineer

Job Summary

Provide day‑to‑day technical support for end‑user IT systems to ensure smooth operation of desktops, laptops, peripherals, and basic network services. The role focuses on timely incident resolution, user assistance, and maintaining IT service quality while working closely with senior engineers and team leads.

Roles & Responsibilities

• Provide first‑level desktop support to end users via phone, email, remote tools, or on‑site visits.
• Diagnose and resolve basic hardware, software, operating system, and peripheral issues.
• Install, configure, and maintain desktops, laptops, printers, and other end‑user devices.
• Support installation, upgrades, and patching of operating systems and standard applications.
• Provide basic troubleshooting for network connectivity issues (LAN, Wi‑Fi, VPN).
• Respond to user support requests and update incidents and service requests in the ticketing system.
• Escalate c...