Job Description

About the job you’re considering

You will be the first point of contact for customers, delivering the highest level of customer service and engagement, and will be pre-empting investigating and resolving Incidents. 

The role will be onsite five days a week in Crewe.

If you are successfully offered this position, you will go through a series of pre-employment checks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service)

Your role

  • First point of contact for customers, delivering the highest level of customer service and engagement.
  • Liaising continuously with customers to ensure smooth communication and efficient service whilst resolving customer queries onsite.
  • Providing advice with guidance through user best practices, identifying and mitig...

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