Onsite Event Coordinator

About the role

• Coordinate and manage on-site event staff; ensuring each staff member is trained in their duties whether it is validating tickets, guaranteeing all staff goes through Fever policies.
• Operations of the events:
  • Inventories: manage and control all devices used in the event (PDAs, computers, POS etc)
  • Validation: control the validation system and devices (Fever Partners App)
  • Flow: control flow of people throughout the entire experience avoiding bottlenecks, crowding and controlling queues
  • Onsite payment devices and accounts - F&B/Merch
• Handle onsite customer complaints, provide appropriate solutions and alternatives within the time limits.
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers
• Daily reporting to Fever Managers about the status of the event; including both the pre and post event findings and feedback, onsite incid...