Job Description

Job Summary

This position will require onsite presence at our facility in the Detroit metro area.

The onsite call center Trainer will be responsible for:

1. Training delivery / facilitation

  • Delivers training program to New Hires prior endorsement to Nesting
  • Answers all questions in a timely manner
  • Ensures training rules and regulations are strictly followed
  • Provides coaching on specific areas of the trainee

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    2. Setting of Training Expectations

  • Provides overview of the training flow and encourages total participation and interaction

    • 3. Participation in Training Design

  • Suggests new ideas to improve training programs and delivery

    • 4. Training needs assessment

  • Identifies problem or need of the trainees and the training program and seeks solutions to improve learning and overal...

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