OnSite Service Technician

On-site Service Technician 12 Months Contract Austin, TX, (100% Onsite) What You’ll Be Doing: - Provide first-level IT support to in-person clients. - Help set up devices and mobile accessories. - Communicate status updates with internal clients. - Ensure that requests are being prioritized and closed in a timely manner. - Work alongside a senior IT Technician who can help with escalations and provide guidance to advance your IT support knowledge. Key Qualifications: - Basic understanding of Windows troubleshooting. - Familiarity with Android/iOS environments. - Customer-oriented mindset. - Ability to take clear notes and capture problems correctly. - A general understanding of macOS is a plus but not required. What Would Set You Apart: - Familiarity with PowerShell or command line interface (CLI). - CompTIA A certification. - Prior customer service experience. - Familiarity with networking concepts (DNS, LAN, WAN). Who We’re Looking For: - Candidates with an interest in technology and...