Job Description

About the Role


The Onsite Services Coordinator plays a key role in delivering high‑quality, timely support for the day‑to‑day operation of Canon’s Managed Document Services (MDS). This position ensures smooth onsite service delivery, proactive issue management, and a consistently positive client experience. The Service Coordinator provides coverage across Canon’s contracted service window of 7am–7pm and will be required to work onsite in shift commencing 10:30am. It is a 100% onsite role, reporting directly to the Team Leader – Client Services.

Scope of the Role

  • Deliver a consistently high level of service and ensure strong customer satisfaction across all user interactions

  • Escalate unresolved issues or any risks to service level agreements in a timely and appropriate manner

  • Maintain Canon’s device fleet to ensure optimal performance and reliability

  • Manage the distribution and replenishment of consumab...

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