Job Description

Description and Requirements

The Lenovo Service Desk serves as a Single Point of Contact (SPOC) and delivers comprehensive IT support to Customer’s end users. Integrated with our customer’s IT functions and processes, Lenovo Service Desk performs end to end Incident and Request management on behalf of our customers, when remote resolution is not achieved, then tickets are escalated to Lenovo Onsite Support Team. Lenovo Onsite Support acts as on the ground troubleshooting team for advanced software and hardware issues. Onsite support interacts with users on a desk side support manner providing personalized support experiences to end users.The Onsite Support Analyst – acts as an onsite first level escalation point for our customer’s end users’ IT needs. End to end resolution owner for tickets escalated by the Level 1 analysts, using both technical and customer soft skills to provide resolutions for Incidents and Requests.Day to Day Task include:
  • Monitor escalat...

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