Onsite Support

Congratulations, you have taken the first step towards bagging a career-defining role. Join our team of superheroes that safeguard data wherever it goes.

What should you know about us?

Seclore protects and controls digital assets to help enterprises prevent data theft and achieve compliance. Permissions and access to digital assets can be granularly assigned and revoked, or dynamically set at the enterprise-level, including when shared with external parties. Asset discovery and automated policy enforcement allow enterprises to adapt to changing security threats and regulatory requirements in real-time and at scale.

Know more about us at

You would love our tribe:

If you are a risk-taker, innovator, and fearless problem solver who loves solving challenges of data security, then this is the place for you!

A sneak peek into the role:

This position is for self-motivated and highly energetic individuals who can think of multiple solutions for a given problem and help in decision-making while working in a superagile environment.

Location: Delhi – India

Here's what you will get to explore:

Act as the primary point of contact by providing technical support to enterprise customers while being stationed at the customer location.

Handle realtime email or voice call queries and respond in a timely manner.

Advocate for the customer by ensuring their concerns and issues are addressed effectively.

Achieve a strong understanding of Seclore products and develop expertise in their functionality.

Apply knowledge, experience, and analytical skills to diagnose and resolve issues in unique and complex customer environments.

Strive to provide resolutions on the first interaction with the customer.

Manage multiple cases simultaneously, addressing varying degrees of severity.

Effectively communicate procedural and technical issues to internal teams, customers, and stakeholders.

Prioritize and manage the schedule of cases, determine their priority level, and set expectations with customers.

Assess the need to escalate cases to the appropriate resources for handling complex issues or situations.

Engage with internal teams to prioritize and address customer requests efficiently.

Conduct research on operating systems, infrastructure technologies, and Seclore products as required.

Demonstrate flexibility in availability to meet customer requirements.

Participate in new product releases, ensuring that all necessary training and information requirements are met to provide support for the new release.

Engage in ongoing training, selflearning, and functional/organizational development.

Create and update documentation and support knowledge bases to reduce troubleshooting time and drive faster resolutions.

Collaborate with internal and customer teams with diverse expertise to enhance the overall support experience.

Take ownership of initiatives that drive increased adoption of Seclore products across customer accounts.

We can see the next Entrepreneur At Seclore if you:

Have BE / B.Tech / MCA / PGDST qualification from reputed institutes

Are techagnostic, think innovatively and take calculated risk

Have experience and skills in requirement analysis and impact assessment

Have experience and skills in designing systems, components and modules

Have experience and skills in technology evaluation and decision

Have experience in mentoring team members for technical skills

Have experience in guiding team for technical needs

Have attitude, perseverance, innovation, and curiosity to meet and overcome challenges

Have working proficiency and communication skills in verbal and written English

Why do we call Seclorites Entrepreneurs, not Employees?

We value and support those who take the initiative and calculate risks.

We have an attitude of a problem solver and an aptitude that is techagnostic.

You get to work with the smartest minds in the business.