Job Description

A leading IT services firm is seeking a Technical Support Specialist to provide first-level phone support in Pasay City. The ideal candidate will have 1-2 years of experience in a help desk environment and a strong background in customer service. Key responsibilities include troubleshooting hardware and software issues, assisting users, and coordinating with technical personnel. This role is onsite with the requirement to work rotating schedules, including graveyard shifts.
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