Onsite Video Support Technician

This role is onsite client in São Paulo - SP

Job Summary
This role is part of a team that is responsible for supporting the customer's video conferencing environment and events. This includes providing technical support and troubleshooting for customer video conferencing issues, providing event support, tracking and resolving incidents, providing MACD support (including installing, updating, and configuring video conferencing equipment), maintaining a support knowledgebase and technical checklist of local rooms, guiding customers in the use of video conferencing equipment and software, monitoring meetings, supporting board room meetings, providing user training, and escalating to other teams and other vendors. This is a customer-facing position, and the successful candidate will have excellent customer service skills.

Responsibilities

• Provide technical support for a customer's end users.
• Provide support for a customer's video conferencing even...