Opening For Service Cum Quality Representative

Responsibilities:Customer Service:Serve as the primary point of contact for customer inquiries, requests, and complaints via phone, email, and potentially in person.Provide accurate and comprehensive information about our (Specify Products/Services).Effectively troubleshoot customer issues and provide timely and satisfactory resolutions.Process customer requests, orders, returns, and exchanges efficiently.Maintain accurate records of customer interactions and resolutions in our CRM system.Follow up with customers to ensure their issues have been resolved and they are satisfied with the service provided.Strive to exceed customer expectations and build strong, positive relationships.Handle challenging customer situations with empathy and professionalism.Quality Assurance:Monitor and evaluate service processes and customer interactions to identify areas for improvement in quality.Observe and report any deviations from established quality standards and procedures.Collect basic data and fee...