Openings for Technical Voice Process - Chennai

Job Opportunity Technical (Voice Process) at Movate Technologies, Chennai

Dear Candidate,

Greetings from Movate Technologies (formerly CSS Corp)!

We are currently hiring for the Technical and Sales Voice Support at our Ambattur (Ambit IT Park),

Chennai location.

Please find the job details below:

Job Title: Technical Support – Voice Process

Experience Required: Minimum 6 Months in International Technical Voice Support

Educational Qualification: Any Bachelor’s Degree

Perks & Benefits:

• Pick-up and drop cab facility (doorstep)
• Provident Fund
• Medical Insurance

L1 Technical Support

Responsibilities :

· Respond promptly, courteously, and knowledgeably to technical support inquiries

· Provide top-tier support to all customers with a goal of first call resolution

· Educate customers on system installation/use, and assist in troubleshooting

· Utilize prior customer support experience to enable customer success and happiness

· Use problem-solving skills to solve customer issues and address concerns

· Outbound calls to current customers to address issues, when needed

Desired Skills:

Self-Motivated & Ability to Work Under Pressure

• Should have good comprehensibility and understandability of what customers want

• Should have critical thought process and decision-making capability with focus on accuracy

• Handling Internet Troubleshooting Issues relevant to Computers, Application, Basic Networking,

LAN, WAN Technologies

• Customer centricity and eagerness to drive himself/herself for upgradation in knowledge.

• Ability to sell/Upsell

• Candidates should be open to a shift of 24x7

Max CTC : 4.75 to 5.5 LPA

Notice Period: Immediate to 10 Days

How to Apply:

If your experience matches the above job description, kindly send your updated resume to:

Contact: - Divya :