OpenShift L3 Support Engineer

Company Name: Willware Technologies

Role : OpenShift L3 Support Engineer

Experience :6+Years

Work Mode :Remote

Work Timing : UK Time Zone :( 1 PM to 11 PM)

US Time  Zone :( 6.30 PM to 3 AM)

Job Description:

Mandatory Skills: OpenShift L3 Support &  troubleshooting

Relevant exp in OpenShift :  Min 6 years in OpenShift is Mandatory

• Lead resolution of critical or complex OpenShift and Kubernetes issues.
• Perform deep-dive troubleshooting, root cause analysis, and preventive action planning.
• Oversee and optimize cluster capacity, performance, and scaling.
• Plan and execute platform upgrades, migrations, and architecture changes.
• Develop automation scripts and tooling for platform management (Ansible, Helm, Operators).
• Define and implement security hardening, compliance, and governance frameworks.
• Mentor L2 engineers, review their escalations, and build an operational knowledge base.
• Liaise with the architecture RnD and DevOps teams on enhancements and new capabilities.
• Improve monitoring, alerting, and operational processes for the platform.

Skills & Experience:

• 7+ years of overall experience in Cloud support
• 5+ years in OpenShift support (Relevant)
• Expert-level understanding of OpenShift internals, API objects, and Operators.
• Strong knowledge of container networking, ingress, and service mesh technologies.
• Experience with automation and GitOps tooling (Ansible, Terraform, ArgoCD, Flux) will be plus
• Proven track record in leading platform upgrades, migrations, and optimizations.
• Strong knowledge of security best practices and compliance frameworks.

Preferred Certifications:

• Red Hat Certified Specialist in OpenShift Administration (latest version).
• RHCA or equivalent advanced-level certification.