Operating Systems Service Support

Overview:
Purpose of Role
- This Job is for T1 Line Support to AT&T Customers
- Extended Days ( 5 x 8hour shifts mon – sun )
Responsibilities:
Principle Duties and Responsibilities:
- Executing consistent tasks via workflow tooling to triage new issues
- Communications via telephone calls to/from Customers plus interactive chat sessions
- Engagement of Specialist teams as directed by workflow tooling/procedures
- Basic Troubleshooting
Qualifications:
1. Operating Systems
o Proficient in administering Windows, Linux, environments
o Command-line expertise (PowerShell, Bash, etc.)
2. Network Management
o Understanding of TCP/IP, DNS, DHCP, VPNs, firewalls, routing, and switching
o Troubleshooting network connectivity issues
3. Server Administration
o Installing, configuring, and maintaining physical and virtual servers (VMware, Hyper-V)
o Monitoring server health and performance
4. User and Permission Management
o Managing u...