Job Description

Overview

 Purpose of Role

  • This Job is for T1 Line Support to AT&T Customers
  • Extended Days ( 5 x 8hour shifts mon – sun )

Responsibilities

 Principle Duties and Responsibilities:

  • Executing consistent tasks via workflow tooling to triage new issues
  • Communications via telephone calls to/from Customers plus interactive chat sessions
  • Engagement of Specialist teams as directed by workflow tooling/procedures
  • Basic Troubleshooting

Qualifications

  • Operating Systems
  • Proficient in administering Windows, Linux, environments
  • Command-line expertise (PowerShell, Bash, etc.)
  • Network Management
  • Understanding of TCP/IP, DNS, DHCP, VPNs, firewalls, routing, and switching
  • Troubleshooting network connectivity issues
  • Server ...

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