Job Description

Responsibilities

Respond to customer inquiries via chat, email, and other communication channels in a timely and professional manner.

Troubleshoot and resolve customer issues efficiently, demonstrating strong problem‑solving skills.

Collaborate with product and other cross‑functional teams to ensure customer needs are met.

Maintain internal documentation.

Skills & Experience: What we're looking for

  • Communication : Excellent verbal and written communication skills.
  • Organization : Strong organizational skills and attention to detail.
  • Time Management : Ability to prioritize tasks and manage time effectively.
  • Computer Skills : Proficiency in Microsoft Office Suite and other relevant software.

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