Operation and Customer Service Associate

The Operations Customer Service Executive will serve as a key point of contact for our clients, ensuring smooth operational support and high-quality service. The role combines frontline customer support with operational and administrative responsibilities.

Key Responsibilities

• Provide professional and timely support to clients via live chat and email.
• Respond to client inquiries regarding products, platforms and account-related matters.
• Address and resolve customer complaints, feedback, and service issues efficiently.
• Maintain accurate records of client interactions, feedback, and service issues.
• Process client deposits and withdrawals.
• Maintain and update client account records.
• Support internal documentation and requirements ensuring all records comply with company standards.
• Assist in the preparation and translation of customer announcement notices and operational communications.