Operation Manager

In this role, you will serve as the Operations Lead for our frontline patient services team in addition to assisting the clinic's day-to-day operations and supporting internal and external projects and programmes.

Key Responsibilities:

Frontline Patient Services Support

• Support the patient services team, ensuring the delivery of a warm, professional, and consistent service experience.
• Assist patient flow, scheduling, and coordination of care.
• Resolve patient inquiries and service issues, maintaining the highest standards of care.

Operations & Process Excellence

• Prepare and improve existing workflow. This includes creation of Standard Operating Procedures (SOPs) to support efficient clinical operations.
• Introduce systems (including automation) and process improvements that enhance both efficiency and patient satisfaction.
• Collaborate across departments (admin, finance, clinical support) to ensure ...