Operation Manager

Company Background:

We are representing a company in the self-service laundry industry, and they are looking for a Operation Manager to cover the Klang Valley areas.

Job Responsibilities: 

• Lead and manage the team to deliver excellent service. 
• Motivate and improve team performance.
• Make sure all operations follow company standards, including service quality, customer service, sales, and internal controls.
• Improve branch performance by increasing sales, managing expenses, and finding cost-saving opportunities.
• Plan staffing and recruitment. Identify training needs and guide team members on weekly sales goals, store management, operations, and customer service.
• Supervise Outlet Supervisors to ensure branch cleanliness, good sales, and positive customer experiences.
• Check and make sure all daily, weekly, and monthly reports are accurat...